Commonwealth Health CentreQuebec RoadTilbury, RM18 7RBTel: 01375 842396
We welcome new patients who live in Tilbury postcode areas of RM16, RM17 and RM18 only.
If you wish to register with us you can do so during normal opening hours.
Come to the surgery and ask to complete a registration form. You should bring your NHS Registration Card (which will be returned to you). You should also bring some form of photo ID such as passport, driving licence or photo card, and to confirm your home address either a recent bank statement, utilities, rent or council rates bill.
When you first register you must make an appointment for a general check-up with our practice nurse or healthcare assistant, who will also complete your registration.
Named accountable GP: You will be assigned to a doctor who will be your "named Accountable GP" as required by the NHS, however, you can choose to be seen by any clinician as long as they are available.
You will be added to the practice list, not an individual doctor. You can ask to be seen by any of the doctors in the practice although it will not always be possible to see the doctor of your choice on a particular day and time.
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
If you wish to pre-register click on the link below to open the form. When you have completed all of the details, click on the "Send" button to mail your form to us. When you visit the surgery for the first time you will be asked to sign the form to confirm that the details are correct.
Please fill in both pre-registration form and Online Medical Questionnaire.
When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. There is an online version of this file too, which you may fill out and send to us. When you come to the surgery you will be asked to sign this form to confirm that the details are correct.
Online Medical Questionnaire For New Patients
Note that by sending the form you will be transmitting information about your self across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.
Alternatively you may print off a registration form, fill it out and bring it in with you on your first visit to the practice.
From May 2015, all patients will be appointed a named accountable GP. However, patients can choose to be seen by any clinician of their choice as long as they are available.
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Download the Temporary Resident Registration Form
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages
Our Vision and Values:
To maintain the practice team and environment which are welcoming, caring and accessible for all our patients.
To treat our patients fairly and equally, and with dignity and respect.
To provide highly effective, efficient and safe healthcare services for our patients.
To listen, communicate and collaborate with patients effectively.
To offer evidence based effective primary care medical services, in collaboration with other stakeholders.
To provide high quality healthcare for people of all ages and taking into account gender and ethnicity/language needs. Our philosophy is to treat people with respect, dignity and sensitivity.
All patients will be treated equally, regardless of gender, ethnicity, sexuality or ability.
To give you access to primary care services by providing adequate and convenient number of appointments, skill mix and a range of services.
To operate within NHS rules and boundaries.
We Expect Our Patients to:
We encourage our patients, who feel their experience falls below the above bar, to feedback to the practice manager, who will be happy to address your concerns. By the same token we would not tolerate aggressive behaviour towards staff, such as shouting, swearing, or threatening staff. In line with NHS policy, we operate a zero tolerance policy towards abusive behaviour.
Keep your appointment and/or let us know as soon as possible if you can’t attend.
Just as we would encourage you to tell us where we have failed, we would encourage you to tell us when we have done well.
Respect NHS boundaries and restrictions. Individual GPs cannot change regional policies such as bariatric surgery or infertility restrictions.